Dear Customer,
Over the last three weeks, Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to stage 4 lockdowns. At the same time, our business has been required to make additional adjustments in our processing and deliveries workforce to comply with the State Government's COVID Safe restrictions.
We want to reassure you that our people continue to work tirelessly under difficult and unprecedented circumstances with a firm commitment to serve you and your community.
As a result of the constraints on our network and the continuing rise in parcel volumes, our speed and ability to deliver has been impacted. And while we're doing everything we can to deliver your online purchases as safely and quickly as possible, we hope you understand that these additional restrictions have resulted in increased delays.
Father's Day deliveries
With Father's Day just around the corner, please make sure you leave enough time for shipping. Post your items before these cut-off dates:
- For letters and Parcel Post: 28 August 2020
- For Express Post: 31 August 2020
Optimising our delivery network
You may notice your parcel is being processed and delivered from different locations. As our business adapts to the current challenges, we're optimising our network to deliver parcels as quickly as possible. This means that your parcel may be sorted and processed at a location that's different from what you're normally used to.
Keep track of your parcels
Our tracking tool, accessible on our website and app, gives you the most accurate guidance on estimated delivery dates, as well as any delays while your parcel is in transit.
More information
For regular updates on how the pandemic is impacting on our network and service, please visit our dedicated webpage.
Thank you for your ongoing support and patience during these challenging times.
Stay safe,
Your team at Australia Post